Return & Refund Policy
This Return & Refund Policy explains how refunds, cancellations, digital products, sourcing services, and related purchases are handled on Issymiano.com.
1. Digital Products
Most products sold on Issymiano.com are digital products, including supplier databases, sourcing hubs, guides, downloadable resources, templates, and digital business tools.
Due to the instant-access nature of digital products, all digital product sales are generally final and non-refundable once access has been delivered.
This policy helps protect the integrity of digital content, supplier research, downloadable files, and sourcing resources.
2. Personalized Supplier Matching Services
Personalized sourcing and supplier matching services involve research time, supplier discovery work, strategy, and manual sourcing assistance.
Because work may begin shortly after purchase, refunds may not be available once sourcing research or supplier matching has started.
If you believe there is an issue with your order or sourcing request, please contact us and we will do our best to resolve the concern fairly.
3. Discovery Calls & Consultations
Discovery calls, sourcing consultations, or strategy sessions may be rescheduled with reasonable notice.
- Missed calls without notice may not qualify for refunds
- Late arrivals may shorten the available session time
- Rescheduling requests should be made as early as possible
4. Refund Exceptions
Refund requests may be reviewed on a case-by-case basis under limited circumstances, including:
- Duplicate purchases made accidentally
- Technical issues preventing access to purchased products
- Billing errors
- Failure to receive digital access after purchase
If approved, refunds will be processed back to the original payment method where possible.
5. Supplier & Business Disclaimer
Issymiano.com provides supplier research, sourcing guidance, educational content, and supplier recommendations for informational purposes.
We do not manufacture products or directly control third-party suppliers, shipping providers, manufacturers, or wholesalers.
Business outcomes may vary depending on factors such as:
- Your niche and business model
- Market demand
- Supplier communication
- Pricing strategy
- Shipping and import costs
- Product selection and marketing
We encourage all buyers to perform their own due diligence before placing inventory orders with suppliers.
6. Chargebacks & Payment Disputes
If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.
We aim to resolve concerns professionally and fairly wherever possible.
Fraudulent chargebacks for delivered digital products or completed services may result in restricted future access to our products, services, and platforms.
7. Download Access & Account Responsibility
Customers are responsible for providing accurate email addresses and safely storing access links, downloaded files, and purchased resources.
If you lose access to a purchased product, contact us and we will attempt to assist where reasonably possible.
8. Product Updates
Some digital products or supplier resources may be updated periodically to improve quality, organization, or sourcing usefulness.
However, purchases do not automatically guarantee lifetime updates unless specifically stated on the product page.
9. International Customers
Issymiano.com serves customers globally. Buyers are responsible for understanding any local regulations, import rules, taxes, or business requirements related to products or suppliers they choose to work with.
10. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in products, services, business operations, or legal requirements.
Last updated: May 2026
Need Help?
If you have questions about an order, refund request, sourcing service, or digital product access, contact:
Issy Miano
Website: https://issymiano.com/
Email: admin@issymiano.com